SwiftFix IT – Service Terms

Thank you for choosing SwiftFix IT! I’m committed to delivering professional, reliable tech service with transparency and care. Below are the terms that ensure a smooth and secure experience for both of us.

Service Authorization

By booking a service with SwiftFix IT, you authorize diagnostics, repairs, and any requested services to be performed on your device(s). Your device will be handled with care and professionalism.

Payment Policy

  • Payment is required before drop-off by card, or at drop-off if paying with cash.

  • Devices will not be returned until full payment is received.

  • SwiftFix IT accepts all major credit and debit cards.

  • To arrange a cash payment, please contact me ahead of time at payments@swiftfixdsm.com or call 515-415-8855.

Unclaimed Devices

Devices not paid for or claimed within 30 days of service completion may be considered abandoned.
SwiftFix IT reserves the right to recycle, resell, or dispose of unclaimed devices to recover costs.

Data & Liability

Swift Fix IT takes great care when handling your device and data. However, due to the nature of repair and recovery work, I cannot guarantee the integrity of existing data or hardware.

I am not liable for:

  • Data loss or corruption already present or resulting from failing hardware

  • Hardware issues not directly caused by my work

Important: Please back up your data before service when possible.
Free services like Google Drive, Dropbox, or OneDrive are recommended.

Service Warranty

If an issue arises within 14 days that is directly related to the work performed, I will resolve it at no extra cost.

This warranty does not cover:

  • Unrelated issues

  • New physical damage

  • General wear and tear

Parts Warranty

  • Parts supplied by SwiftFix IT are covered by the manufacturer's warranty.

  • Customer-supplied parts will be tested, but SwiftFix IT is not liable for their failure or warranty eligibility.

  • I recommend sourcing parts from trusted vendors like iFixit or your device’s OEM.

Customer Responsibilities

  • Backups: Customers are responsible for backing up data before service.

  • Sensitive Files: Please remove or secure private data if needed.

  • Access Info: Please provide any necessary passwords, PINs, or login credentials.

Estimates & Pricing

  • All services are billed at flat rates, not hourly.

  • Estimates are based on the nature of the issue

  • If further issues are discovered during service, I will contact you for approval before any additional charges are applied.

  • Pricing is always discussed upfront — no surprises.

Service Limitations

  • Some issues may be beyond repair due to software/hardware limitations.

  • If a repair is not possible, I’ll explain your options.

  • Part availability may cause delays — I’ll let you know and offer alternatives if needed.

Privacy Policy

Your personal information is private and will only be used for the purpose of providing service.
It will never be shared unless required by law.

Limitation of Liability

SwiftFix IT is not liable for indirect or incidental damages such as:

  • Data loss

  • Hardware failure

  • Additional costs due to service outcomes

Indemnification

By using SwiftFix IT services, you agree to hold SwiftFix IT harmless for any claims or losses resulting from:

  • Failure to back up your data

  • Issues not caused by services provided

Thank you again for choosing SwiftFix IT!
Your trust means everything, and I’m here to help keep your tech running smoothly.